Thank you for visiting Frette.com. Our goal is to provide you with the most secure and pleasant online shopping experience when offering you our quality products. If you have any questions or concerns, please call us at 1-800-353-7388 or contact us online.
- PLACING ORDERS
- SHIPPING RATES
- DELIVERY INFORMATION
- PAYMENT OPTIONS
- GIFT BOXES
- SALES TAX INFORMATION
- ITEM AVAILABILITY
- RETURN INFORMATION
- PRIVACY POLICY
- CONTACT US ONLINE
RETURN INFORMATION
Returns by Mail
Frette accepts returns of unused items purchased through our catalogue or online within 30 days from the date of shipment. Exchanges cannot be made by mail, items must be returned and a new order should then be placed. All sale items are final and cannot be returned or exchanged to frette.com or Frette stores.
Please enclose the items in their original packaging with any hangtags attached accompanied with the packing slip. Returns should be sent to the following address:
East Coast
Frette, Inc.
799 Madison Avenue
New York, NY 10065
Tel. 212 998 5221
All return shipping charges must be prepaid. We cannot accept COD returns.
West Coast
Frette, Inc.
459 North Rodeo Drive
Beverly Hills, CA 90210
Tel. 310 273 8540
All return shipping charges must be prepaid. We cannot accept COD returns.
You can expect a credit to the original form of payment within 30 days of our receiving your returned product. Gift returns will also be credited to the original form of payment within 30 days of our receipt of your returned product.
Returns to Frette Stores
Frette stores in the USA accept returns for exchange or merchandise credit only to be used in stores. Items must be returned unused, with hangtags attached, within 30 days from the date of the shipment accompanied by the original packing slip. Gift returns accompanied by the original packing slip may be exchanged for a new purchase or a merchandise credit.
All shipping and handling charges are non-refundable.