Return Policy

Returns by Mail

Frette accepts returns of unused, unwashed items purchased through our catalogue or online within 30 days from the date of shipment. Exchanges cannot be made by mail, items must be returned and a new order should then be placed. All sale items are final and cannot be returned or exchanged to frette.com.

Please enclose the items in their original packaging with any hangtags attached accompanied with the packing slip. Returns should be sent to the following address:

  • Frette Returns Department
  • MODA Express
  • 900 Secaucus Road
  • Secaucus, NJ 07094
  • Tel. 800 353 7388
  • All return shipping charges must be prepaid. We cannot accept COD returns.

You can expect a credit to the original form of payment within 30 days of our receiving your returned product. Gift returns will also be credited to the original form of payment within 30 days of our receipt of your returned product.

Returns to Frette Stores

Items purchased at U.S. Frette stores can be returned for exchange or merchandise credit only to be used in stores. Items must be returned unused, with hangtags attached, within 30 days from the date of the shipment accompanied by the original packing slip. Gift returns accompanied by the original packing slip may be exchanged for a new purchase or a merchandise credit.

All shipping and handling charges are non-refundable.